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Lumen Technologies - Project Management and Staff Augmentation
NAICS
541613 Marketing Consulting Services
Date
2022-2023
Project Activity
IT Managed Services - Staff Augmentation
Technical Expertise
Adobe Experience Cloud, Zoho Projects, Excel, SharePoint, PowerPoint
Project Description
Pierce Systems was tasked with managing a $300k account at WPP, a leading global communications services group, encompassing advertising, PR, and market research firms. The account faced significant performance challenges stemming from operational inefficiencies and communication breakdowns between offshore and US-based teams. These issues were further compounded by complex project tracking systems, hindering project delivery and client satisfaction.
This case study showcases Pierce Systems' adeptness in diagnosing and resolving operational inefficiencies, fostering transparent communication, and leveraging strategic leadership to transform underperforming accounts into successful, high-value opportunities.
CHALLENGES:
• Inefficiencies and miscommunications between offshore and US teams.
• Convoluted project tracking systems hindering project delivery.
• Underperformance of a $300k account at WPP due to operational weaknesses.
STRATEGY:
• Initiated in-depth discussions with team leaders and project managers to diagnose weaknesses.
• Implemented a comprehensive overhaul of project management approach.
• Leveraged Zoho and SharePoint for enhanced clarity and coordination.
• Established daily collaborations with the India-based project manager.
• Prioritized transparent communication with client and team leads.
• Instituted weekly updates, email summaries, and regular meetings.
RESULTS:
• Significant improvements in project performance and client satisfaction.
• Streamlined project execution process.
• Demonstrated commitment to delivering results and fostering strong client relationships.
• Transformed an underperforming account into a lucrative $4M opportunity.
